The Disguised Difference · Research quality
What to Do About a Missing or Mismatched COA
When a COA is missing or does not match the supplied item, treat the documentation question as unresolved. Record the product, size, batch and discrepancy, then request the correct report or an explanation linking the identifiers. Do not substitute an unrelated batch report.
Describe the mismatch precisely
Useful examples include a different lot number, an unclear size, a different physical format, a missing component in a blend, or conflicting report dates. State what the label says and what the document says. Clear identifiers reduce back-and-forth.
Keep the existing evidence
Retain the product label, order reference, report copy and source link. These records let the supplier and laboratory investigate the same question. Avoid editing a certificate image to make its identifiers agree with the label.
Close the loop with a documented resolution
A resolution may be the correct report, a documented mapping of supplier and laboratory identifiers, a corrected report from its issuer, or confirmation that the requested result is unavailable. Record what changed and why before updating your laboratory’s evaluation.
Common questions
Can a similar product’s COA fill the gap?
No. Similarity of name or format does not establish that the report describes the supplied batch.
Where should I raise a Disguised Alpha documentation issue?
Use the contact page and include the product, batch, order reference and report link so the team can identify the relevant records.